Job Description

The Store Manager is responsible for the overall operation and success of the store. This position leads the team, provides excellent customer service, manages sales and expenses, maintains a clean and safe store, and ensures all company policies and procedures are followed.

• Lead, train, coach, and hold employees accountable.
• Provide excellent customer service and lead by example.
• Create and maintain a clean, safe, and welcoming store and property.
• Prepare and manage employee schedules based on business needs.
• Control labor costs and manage staffing effectively.
• Monitor sales, promotions, loyalty programs, and store performance.
• Manage inventory, purchasing, waste, and product availability.
• Maintain accurate cash, lottery, cigarette, vape, and inventory controls.
• Ensure food safety, cleanliness, and proper product rotation.
• Complete required paperwork, reports, counts, and daily management tasks.
• Ensure all employees complete required training and follow company procedures.
• Report maintenance, safety, employee, and operational issues promptly.
• Work professionally with vendors and service providers.
• Follow all company policies, safety requirements, and applicable regulations.

The Store Manager is expected to lead by example, take ownership, communicate effectively, solve problems, and hold the team accountable .

The Manager should treat the store as if it were their own—taking pride in the store, the team, and the customer experience.

• Previous retail, convenience store, food service, or management experience preferred.
• Strong leadership, communication, and customer-service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable and willing to work a flexible schedule, including weekends and holidays.
• Ability to meet all company, safety, and regulatory requirements.

Personal Pride. Shared Success.

• As an employee-owned company, we expect our managers to take ownership of their store, support their team, and create an experience that keeps customers coming back.

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