Job Description

Service Manager

We are currently searching for a Service Manager to manage and ensure the day-to-day operations of our Residential HVAC Service Department. Our service manager earns a competitive salary and a performance-based annual bonus. At Christianson Air Conditioning & Plumbing, we have assembled an extraordinary team of employees, who combined, have earned more than a thousand years of experience in our business. Many of them have tenures with our company in excess of 20 years. You don't get this kind of commitment from an employee who doesn't care about the job or customer. We have built our team with people of high moral character, who have an attitude for success, who are responsive to the needs of others, and are committed to excellence. We have worked hard to become known throughout Central and South Texas as People Who CARE. If you are seeking employment in a fast-growing industry with a highly respected and stable company, we welcome you to complete an application to join others who think that Christianson is a great place to be. Responsibilities include, but are not limited to:

• Manage and coordinate the HVAC day-to-day operations and provide leadership to all personnel and processes of the divisions
• Respond to customer service complaints by phone, email, or meet with the customer in person, resolve problems and follow through until a resolution has been reached
• Coach, mentor and lead the service technicians and schedulers. Play an important part in the employees' development
• Work closely with HR/Recruiting to ensure appropriate staffing levels are meeting workload demands, company requirements and customer expectations.
• Evaluate staff to determine training needs, strengths and weaknesses and determine a plan for improvements or replacement.
• Ensure employee payroll processes are accurate in a timely manner to ensure the employee and the payroll department are both served
• Establish and maintain effective working relationships with peers and others with whom he/she will have contact with
• Other duties as assigned

Requirements Our ideal candidate:

• Proven management or relatable experience in HVAC is preferred, but multiple factors will be considered
• Energetic and flexible with a strong attention to detail
• Excellent customer service skills (internal and external)
• Strong leadership and problem-solving skills
• Ability to work independently and as a member of a team, in a fast-paced environment and work well with a diversity of individuals at all organizational levels
• Knowledge of tools, equipment, and materials common to HVAC Trades
• Must be able to understand and follow verbal and written instructions and communicate clearly, professionally and concisely
• Takes pride in their work and does their job to the best of their ability
• General construction knowledge and understanding with high standards for occupational hazards and standard safety procedures
• Have a valid Driver's License as frequent travel to job sites will be required
• Be able to pass a drug screen and have a clean record
• Air Conditioner and other Mechanical Certifications are a plus
• Bilingual in Spanish and English is a plus, but not required

Benefits What we offer:

• Medical Insurance-Employee paid for by Christianson
• Life Insurance – Employee paid for by Christianson
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• 8 Paid holidays
• Paid Time Off
• 401K including employer match
• Company provided vehicle, or vehicle allowance, for work-related travel

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