Job Description

Audio Visual Specialist

We are seeking a highly skilled Audio Visual Specialist to provide Information Technology (IT) and Knowledge Management services for the Fire Center of Excellence, Fort Sill (USAFCOEFS) and its subordinate organizations. The successful candidate will provide daily on-site operational and sustainment support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

Core Responsibilities & Technical Qualifications

• Provide daily on-site operational and sustainment support which includes maintaining on a daily basis, a log of performance tasks, customer requests, and known issues.
• Utilize the Army Enterprise Service Management (AESMP), to track and capture workload.
• Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository.
• Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
• Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
• Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
• Serve as the classroom support representative for FCP and maintain routine communications with the government, perform weekly inventory of shelf stock equipment and items.
• Maintain Common Operating Picture (COP) of all FCP Classrooms
• Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed.
• Enter sustainment tickets into FCP SharePoint ticketing system and monitor tickets until successful completion and ticket close-out.
• Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms.
• Interpret audiovisual signal flow wiring diagrams and schematics; Repairing communication cabling as needed.
• Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangements, and number of speakers required.
• Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length.
• Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command's and authorized customers' events.
• Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction.
• Develop and manage the audiovisual loaner program by maintaining, issuing and receiving audiovisual equipment.

Education and Experience Requirements

• Candidates must meet the following education and experience. Education must be in a directly related IT discipline (e.g., Computer Science, Information Systems, Computer/Software Engineering, Management Information Systems, or Computer Forensics/Security).
• Associate's degree or 3 years of technically related field experience in providing audio visual support.
• Crestron, AMX, Biamp and Extron training preferred.

Certifications

• Must at a minimum possess an InfoComm International Certification in Audiovisual Technology. It is preferred that candidates possess an InfoComm International Certification (CTS) in Audio Visual Technology Installation.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

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